- We want to inspire and delight you with our customised jewellery that you purchase. We customise jewellery just for you. If for any reason you are dissatisfied with your purchase, you may return your item within 15 days of delivery, subject to meeting the requirements of our refund policy.
- Email us at [email protected] to initiate a return. You will need to provide your order number, contact details and reason for return.
- Special orders and pieces of jewellery hand-made to customer specification such as engravings on the rings are not eligible for return.
- Return or exchange of a customised piece or cancellation of the order mid-way through the transaction will not be possible.
- We refund you the whole amount of the jewellery that you paid for excluding any delivery charges and the labour cost incurred in making the piece.
- Items for return will only be processed if it is the original product packaging with the original product tags attached and with all paperwork (such as diamond certificates). Include a copy of your shipping confirmation email or order confirmation email in the package.
- You are entitled to have the goods repaired if the goods fail to be of acceptable quality and the amount does not amount to a major failure.
- In case of any return or exchange, the customer shall be responsible for paying the return courier charges and any duties (import or otherwise) that may be incurred. All shipping return charges must be pre-paid. We cannot accept C.O.D deliveries.
- All shipping return items must be sent to the following address- Pooja Bohra P2, 10th Floor, Shriniketan Towers, Ashram Road, Usmanpura Char rasta, Ahmedabad 380013.
- By using this web site you are agreeing to the terms of this returns policy.
- We reserve the right to modify our returns policy as our business needs require.